Privacy
Policy
Our Commitment to Your Privacy
Credit Unions in Canada have a long history of
respecting the rights of their members. As co-operative financial
institutions, credit unions are committed to the development
of policies, procedures and service offerings that maintain these
rights.
The Lambton Financial Credit Union Board of
Directors has adopted the Credit Union Code for the Protection
of Personal Information, Related Policies and Procedures, and has
appointed a Privacy Officer. You are entitled to review
the code at any time, access your personal information or contact
the Privacy Officer about a privacy issue or concern. Your requests
must be in writing and addressed to the Privacy Officer. Upon receipt
of such a request, we will work diligently to answer your questions
and concerns. Through these actions, what has been our accepted
practice becomes our documented commitment to you the member.
Lambton Financial Privacy Code
Our privacy code applies to all of our members. It consists of
10 principles. These principles are the basis for the Credit Union
Code for the Protection of Personal Information, Related Policies
and Procedures.
- Accountability - We have designated a Privacy Officer who
is accountable for our compliance with the principles of the
Code.
- Identifying Purposes - Before or at the time we ask you for
personal information, we will identify the purpose for which
it will be used or disclosed.
- Consent - We require your knowledge and consent for the collection,
use, or disclosure of personal information.
- Limiting Collection - The collection of personal information
is limited to only the purpose we've identified to you.
- Limiting Use, Disclosure and Retention - We will only use
or disclose your personal information with your consent (or
as required by law). And we will only retain your information
as long as necessary to fulfill identified purposes.
- Accuracy - We will keep your information accurate, complete
and up-to-date.
- Safeguards - We will protect your personal information with
appropriate security safeguards.
- Openness - We will make specific, understandable information
readily available to you about our personal information policies
and practices.
- Individual Access - When you request it, we will give you
access to the existence, use and disclosure of your information.
You are entitled to question its accuracy and completeness,
and its uses.
- Challenging Compliance - You are entitled to question the
Privacy Officer about our compliance with any of these principles.
Why We Need Your Information
We need your information to establish and help serve you as
a member. We obtain most of the information from you. The information
required depends on the products and services you desire. For
all products and services we require your name, address, phone
number and some identification. Your birth date helps us to ensure
no one is impersonating you and may be used to determine your
eligibility for different products and services available through
the Credit Union.
Your Social Insurance Number (SIN) is required by the Canada
Customs Agency for any products that earn investment income.
Providing your SIN for credit products is optional but will help
separate your information from other people with a similar name
and aid in the process of obtaining credit information with your
consent from other financial institutions. This information will
allow the lender to make a more informed decision. Credit information
is used to access your eligibility for certain credit products,
i.e. loans, lines of credit, mortgages. We also use this information
to establish what investment products may or may not be suitable
for you, i.e. mutual funds*, GICs.
Health information is required for some insurance
products to ensure you are eligible for coverage. Only the information
required will be taken and it will be safeguarded for your protection.
We Need Your Consent
You can provide us with your consent in a variety of ways (depending upon the sensitivity of the information) - in writing, electronically or verbally in some instances. Preferably, we will obtain your consent in writing when you become a Credit Union member or when you apply for a product.
Your Credit Union also provides services in conjunction with financial services partners. These companies include Credit Union Member Insurance Society (CUMIS), Concentra Financial, Credential Asset Management Inc., First Canadian Title Company, Canada Mortgage and Housing Company (CMHC), G.E. Capital or other similar organizations that espouse Credit Union goals and values, and provide useful and valuable member services
Have A Question?
If you have any questions, concerns or problems about privacy
you can contact our Privacy Officer. The Privacy Officer is responsible
for monitoring information collection and data security, and
ensures that Credit Union staff receives appropriate training
on privacy issues and their responsibilities under the Code.
The Privacy Officer also handles all privacy inquiries and personal
information access requests under the Code.
Ultimate responsibility for our compliance with the Code, however,
rests with the Lambton Financial Credit Union Board of Directors.
Contact the Privacy Officer
- Lambton Financial Credit Union Limited
1295 London Road
Sarnia, Ontario N7S 1P6
Phone (519) 542-0483
Fax (519) 542-3778
Toll-free 1-866-380-8008
Mutual funds are offered through Credential Asset Management Inc. Commissions, trailing commissions, management fees, and expenses all may be associated with mutual fund investments. Please read the prospectus before investing. Unless otherwise stated, mutual fund securities and cash balances are not covered by Canada Deposit Insurance Corporation or by any other government deposit insurer that insures deposits in credit unions. Mutual funds are not guaranteed, their values change frequently, and past performance may not be repeated. ®Ethical Funds are available only to Canadian residents. ®The Ethical Funds Company and Ethical Funds are registered marks owned by Ethical Funds Inc. and are used under licence. ®Credential is a registered mark owned by Credential Financial Inc and is used under licence.
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